Refund & Cancellation Policy

Last updated: 21 September 2026

This Refund and Cancellation Policy applies to services supplied by Abrash Solutions FZE LLC (“Abrash Solutions”, “we”, “us” or “our”), including company formation support, visa and Emirates ID assistance, business consulting, website and e-commerce development, digital marketing, advertising management, branding, photography, videography, content production and related professional services.

1. Service-Based Engagements

Our services are customised and may require us to reserve team capacity, begin strategic or creative work, purchase third-party services, or submit applications to external authorities. Refund eligibility therefore depends on the stage of the engagement, the work completed and any costs already incurred or committed.

2. Cancellation Before Work Begins

If you request cancellation before work has started and before we have incurred or committed any costs, we will review the request for a refund. Any approved refund may exclude non-recoverable payment processing charges or costs already paid or committed on your behalf, to the extent permitted by applicable law.

3. Cancellation After Work Has Started

Once work has begun, completed work, delivered milestones, consultation time, research, strategy, designs, content, production time and reserved resources are not refundable. If part of the agreed scope has not yet been performed, we may assess whether a proportional refund or service credit is appropriate after deducting completed work and non-recoverable costs.

4. Company Formation, Licensing and Visa Services

Government, Free Zone, immigration, medical testing, Emirates ID, establishment card, licence, registration, attestation, banking, courier and other third-party charges are non-refundable once paid, submitted or committed, unless the relevant authority or provider returns the amount to us. Any recoverable amount received from a third party will be passed to the client after deducting applicable charges and work already performed.

Approvals, processing times, visa decisions, bank account openings and payment gateway approvals are controlled by third parties and cannot be guaranteed. A rejection or delay by an authority, bank or external provider does not automatically create a right to a refund. Where a rejection results from inaccurate, incomplete or undisclosed client information, fees and costs already incurred remain payable.

5. Websites, E-Commerce and Creative Services

Deposits and milestone payments become non-refundable to the extent that the related discovery, design, development, revisions, content creation, photography, videography or other work has been performed. Change-of-mind requests, changes in business direction or failure to provide required materials do not automatically qualify for a refund.

If a deliverable materially fails to match the agreed written scope, please notify us promptly and allow a reasonable opportunity to correct or re-perform the affected service.

6. Marketing Retainers and Advertising

Monthly retainers are billed for team availability and work scheduled during the relevant service period. Cancellation applies to future billing periods when written notice is received before the next renewal date. The current service period is not refundable once work has begun or capacity has been reserved.

Advertising spend paid to Meta, Google, TikTok or another platform, together with platform charges, software subscriptions, influencer or creator fees, domain and hosting charges, stock assets and other third-party expenses, is non-refundable unless the relevant provider issues a refund.

7. Client Delays and Inactivity

Delays caused by missing approvals, documents, access credentials, content, feedback or other client dependencies do not automatically entitle the client to a refund. We may pause the project and revise delivery dates until the required information is supplied.

8. Service Concerns

Please report any concern within seven business days after the relevant deliverable or service is supplied. We will review the agreed scope, communications, work completed and supporting evidence. Where a service is materially defective or not delivered as agreed, and cannot reasonably be corrected, we may provide re-performance, service credit or an appropriate full or partial refund, subject to applicable law.

9. How to Request a Refund

Send your request to Salih@abrashsolution.com with your full name, company name, invoice number, service purchased, reason for the request and any supporting documents. We normally review complete requests within 14 calendar days.

Approved refunds will generally be returned to the original payment method. Bank and payment-provider processing times may apply.

10. Mandatory Consumer Rights

Nothing in this policy excludes, limits or overrides any right or remedy that cannot lawfully be excluded under applicable UAE consumer-protection law. If this policy conflicts with a mandatory legal requirement, that requirement will prevail.

11. Contact

Abrash Solutions FZE LLC
Email: Salih@abrashsolution.com
WhatsApp: +971 55 218 1443
Website: abrashsolution.com