Terms & Conditions

These Terms and Conditions (“Terms”) govern the purchase and use of services supplied by Abrash Solutions (“Abrash Solutions”, “we”, “us” or “our”). By accepting a proposal, paying an invoice, signing a service agreement, submitting an order, or instructing us to begin work, the client (“Client”, “you” or “your”) agrees to these Terms. A signed proposal, quotation, statement of work or service agreement may contain additional terms; if there is a conflict, the signed project document will prevail for that engagement.

1. Services

Abrash Solutions provides business setup, digital and creative services, which may include:

• UAE Free Zone and Mainland company formation coordination;
• trade licence, visa, Emirates ID, medical, biometrics, corporate tax, VAT and corporate bank account application support;
• business and launch consulting;
• website design, development, Shopify and e-commerce implementation;
• payment gateway, analytics, tracking and third-party platform integrations;
• brand strategy, visual direction, social media management and content creation;
• photography, videography, reels and post-production;
• Meta Ads, Google Ads, SEO, lead generation and digital marketing; and
• private-label cosmetics coordination and related launch support.

The exact scope, deliverables, assumptions, timeline and fees will be stated in the applicable proposal, invoice or service agreement.

2. No Guarantee of Government, Bank or Platform Approval

Abrash Solutions may coordinate or support applications involving Free Zones, Mainland authorities, immigration, Emirates ID, tax authorities, banks, payment providers, advertising platforms, marketplaces and other third parties. Final decisions are made solely by those organisations. We do not guarantee approval, processing time, bank account opening, visa issuance, payment-gateway activation, advertising account approval, licence availability or any particular regulatory outcome.

Government rules, eligibility requirements, fees and timelines may change without notice. The Client remains responsible for satisfying all legal, compliance, source-of-funds, due-diligence and documentation requirements.

3. Client Responsibilities

The Client agrees to:

• provide complete, accurate and current information and documents;
• obtain all necessary rights, licences, consents and approvals for materials supplied to us;
• review and approve work, documents and applications promptly;
• ensure that products, claims, promotions and business activities comply with applicable law;
• maintain secure access to accounts and promptly notify us of any suspected breach;
• pay invoices and third-party costs when due; and
• appoint an authorised contact who can provide instructions and approvals.

We are not responsible for delays, additional fees or rejected applications caused by inaccurate information, missing documents, delayed feedback, changed instructions or third-party action.

4. Proposals, Timelines and Changes

Quotations are valid for the period stated in the proposal. Timelines begin after receipt of the required payment, information, content, access and approvals. Dates are estimates unless expressly confirmed as fixed in writing.

Requests outside the agreed scope, additional revisions, new features, extra filming time, reshoots, new campaign assets, additional products or material changes after approval may require a revised fee and timeline. We will seek written approval before performing chargeable out-of-scope work.

5. Fees and Payment

Fees and payment milestones are stated in the applicable proposal, invoice or service agreement. Unless otherwise agreed in writing, deposits and amounts paid for work already commenced, reserved production time, government processing, third-party purchases or completed milestones are non-refundable.

Government fees, licence fees, visa fees, bank charges, advertising spend, domains, hosting, themes, apps, plugins, stock assets, travel, talent, locations, couriers and other third-party costs are separate unless expressly included.

We may pause work, withhold deliverables or suspend account management if payment is overdue. The Client remains responsible for approved work completed and committed third-party costs.

6. Advertising and Marketing Performance

Advertising, SEO, social media, lead generation and marketing results depend on factors beyond our control, including the Client’s offer, pricing, website, sales process, market demand, competition, platform algorithms and advertising policies. We do not guarantee sales, leads, rankings, reach, follower growth, return on ad spend or other specific results.

Advertising budgets are paid separately by the Client unless expressly agreed otherwise. Platforms may reject, restrict or suspend accounts, content or advertisements. Abrash Solutions is not liable for platform decisions, outages or policy changes, but may provide reasonable assistance within the agreed scope.

7. Websites, E-commerce and Third-Party Technology

The Client is responsible for reviewing and approving the website before launch, including text, pricing, products, policies, tax settings, shipping rules and legal notices. After approval or launch, changes may be chargeable.

Shopify, domains, hosting providers, payment gateways, applications, plugins, APIs and other third-party services are governed by their own terms and may change, discontinue or charge fees. We are not responsible for third-party outages, security incidents, compatibility changes or service termination.

Unless maintenance is included in writing, ongoing updates, backups, monitoring, licences and technical support are the Client’s responsibility after handover.

8. Content Production

The Client must secure access to locations, products, staff, models, trademarks and any required permissions or releases. Scheduled production time may be rescheduled subject to availability and any costs already incurred. Reshoots requested because of a changed brief, unavailable products, incorrect information or preference changes may be charged separately.

Final edited deliverables are supplied in the formats agreed. Raw footage, working files and unused material are not included unless expressly stated.

9. Intellectual Property

All concepts, drafts, working files, source files, strategies, templates and deliverables remain the property of Abrash Solutions until all related invoices are paid in full. After full payment, the Client receives the rights expressly stated in the applicable agreement for the approved final deliverables.

Pre-existing materials, reusable systems, know-how, code libraries, templates, licensed fonts, stock assets, software and third-party materials remain subject to their original ownership and licence terms. Unless the Client objects in writing before project commencement, we may display completed public-facing work in our portfolio, website, social media and case studies.

10. Confidentiality and Data

Each party will use reasonable care to protect confidential business information received from the other party and will use it only for the engagement. Confidentiality does not apply to information that is public, independently developed, lawfully received from another source or required to be disclosed by law.

Where the Client provides personal information, the Client confirms it has a lawful basis to do so. We may use service providers and platforms reasonably necessary to perform the work. Website use and enquiries may also be governed by our Privacy Policy.

11. Cancellation, Refunds and Termination

Either party may terminate an ongoing engagement by written notice, subject to the notice period and minimum commitment stated in the applicable agreement. On termination, the Client must pay for work completed, time reserved, approved commitments and non-cancellable third-party costs up to the effective termination date.

Refund eligibility, if any, depends on the service stage and the applicable proposal or Refund Policy. No refund is due for completed work, delivered consulting, commenced campaigns, completed production, government or third-party fees, advertising spend, licences, domains, software or other non-recoverable costs.

We may suspend or terminate services immediately for non-payment, unlawful activity, abusive conduct, material breach, reputational risk or a request that would violate law or platform policy.

12. Warranties and Disclaimers

We will perform services with reasonable professional care. Except as expressly stated in writing, services and deliverables are provided “as is” and all implied warranties are excluded to the fullest extent permitted by law. The Client is responsible for obtaining independent legal, tax, accounting and regulatory advice. Abrash Solutions does not act as a law firm, bank, tax authority or government body.

13. Limitation of Liability

To the fullest extent permitted by law, Abrash Solutions will not be liable for indirect, incidental, special, punitive or consequential loss; loss of profit, revenue, opportunity, goodwill or data; third-party platform action; application rejection; business interruption; or losses arising from inaccurate Client information.

Our total aggregate liability arising from a specific service will not exceed the fees actually paid to Abrash Solutions for that service during the six months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.

14. Indemnity

The Client agrees to indemnify and hold Abrash Solutions harmless from third-party claims, penalties, losses and reasonable costs arising from Client-supplied materials, unlawful products or claims, infringement of third-party rights, breach of these Terms, inaccurate information or misuse of deliverables.

15. Force Majeure

Neither party will be liable for delay or failure caused by events beyond reasonable control, including government action, changes in regulation, platform outages, internet failures, natural disasters, labour disruption, epidemic, conflict or failure of third-party suppliers. Obligations will resume when reasonably possible.

16. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. The parties will first attempt in good faith to resolve a dispute through written negotiation. If no resolution is reached, the courts of Dubai will have jurisdiction, unless a signed agreement specifies another forum.

17. Changes to These Terms

We may update these Terms to reflect changes in our services, law or business practices. The version published on our website applies from its stated effective date. Changes will not retrospectively alter a signed agreement unless agreed in writing.

18. Contact and Notices

Questions or formal notices concerning these Terms may be sent to:

Abrash Solutions
Al Meydan 1, Dubai, United Arab Emirates
Email: Salih@abrashsolution.com
Phone: +971 52 913 6085
WhatsApp: +971 55 218 1443

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By purchasing, using or instructing Abrash Solutions to begin providing services, you confirm that you have read, understood and accepted these Terms.